Refund policy

Thank you for shopping with Koletang. We strive to ensure that you are completely satisfied with your purchase. Please review our return and refund policy below.

Return Eligibility

We accept returns within 30 days from the date of delivery. To be eligible for a return, items must meet the following conditions:

• The item must be returned in its original packaging
• The item must not be damaged due to misuse, improper handling, or wear and tear

We reserve the right to refuse returns that do not meet these conditions.

Refund Options

For eligible returns, customers may choose one of the following options:

• A refund to the original method of payment
• Store credit for future purchases
• A replacement item (subject to availability)

Refunds will be processed only after the returned item has been received and inspected.

Non-Returnable Items

The following items are not eligible for return:

• Final sale items clearly marked as non-returnable at the time of purchase
• Items that have been used, worn, washed, or altered
• Items damaged due to customer misuse

Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective item, please contact us within 7 days of delivery at info@koletang.com

Once verified, we will provide an appropriate solution, which may include:

• A full refund to your original payment method
• A replacement item at no additional cost

In such cases, we will cover the return shipping costs.

Return Shipping Costs

• For standard returns (e.g., change of mind or sizing issues), customers are responsible for return shipping costs
• For defective or incorrect items, return shipping costs will be covered by Koletang

We recommend using a trackable shipping service, as we are not responsible for items lost in transit during return shipping.

Return Process

To initiate a return, please follow these steps:

1. Contact us at info@koletang.com with your order details
2. Wait for return instructions from our support team
   
3. Ship the item to the address provided below:

Koletang
1317 N 8th St
Tacoma, WA 98403
United States
Phone: +1 360-300-2968

Returns sent without prior authorization may not be accepted.

Refund Processing Time

• Once your return is received and inspected, it will be processed within 3 business days
• Refunds may take an additional a few days to appear in your account, depending on your payment provider, processing may take an additional 1–3 business day

You will be notified via email once your refund has been processed.

Late or Missing Refunds

If you have not received your refund after the expected timeframe, please:

• Check your bank account again
• Contact your credit card provider or payment service
• If the issue persists, contact us at info@koletang.com

Additional Notes

• Returns requested after 30 days from delivery may not be accepted
• We reserve the right to evaluate all returns before issuing a refund
• This policy is subject to change without prior notice

Business Information